Terms and Conditions

Payment Terms
For your convenience we accept Visa, MasterCard and American Express.

Order Information
Items will be shipped vis UPS Ground shipping unless expedited shipping is selected.  Orders will ship within 7 days.  In the rare case that something is back ordered you will be notified via e-mail of the expected ship date. All in stock items will ship.  Some items are drop shipped directly from the manufacturer. Personalized items may take longer to ship.

Return Policy
We have a 30 day, no-questions asked return guarantee unless specified on certain sale items. If you need to return an item that does not meet your expectations, you may do so within 30 days of purchase date for a full refund or exchange.  Gifts may be exchanged or chose store credit for future use.  Refunds on returns will be credited in the same form as the original payment less any shipping and handling fees. There are no returns on embroidered items. Note: There will be a 15% restocking fee for all returns.  Absolutely no returns will be accepted after 30 days.  Exchanges will be charged shipping. Returned items must contain original packaging, tags, and must be in new condition. Please contact us at returns@itennis.com to obtain a return authorization number. After our return window any defects are covered exclusively by the manufacturer's warranty.

Secure Transactions
The iTennis SSL certificate from GoDaddy.com supports both industry-standard 128-bit (used by all banking infrastructures to safeguard sensitive data) and high-grade 256-bit SSL encryption to secure online transactions. The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user’s browser and the server that the Web site resides on. Encryption strength is measured in key length—number of bits in the key. To decipher an SSL communication, one needs to generate the correct decoding key. Mathematically speaking, 2n possible values exist for an n-bit key. Thus, 40-bit encryption involves 240 possible values. 128- and 256-bit keys involve a staggering 2128 and 2256 possible combinations, respectively, rendering the encrypted data de facto impervious to intrusion. Even with a brute-force attack (the process of systematically trying all possible combinations until the right one is found) cracking a 128- or 256-bit encryption is computationally unfeasible.

SSL Certificate

Product Recommendations
We here at iTennis are always looking for unique and interesting products to add to our website.  If you see something out there that you would like for us to offer, please let us know.